My connection to my Sony smart TV is on wifi. Now I'm struggling with BT and BT Openreach and currently have an on going eight page word document with the many things hey have done wrong and could really do with your advice. . ago. I've turned off optimisation for the WiFi, can you try changing the WiFi channel to see if this gives better performance. digital. Off. Ah I see, thanks. Sync 71288/12440Kbps @ 600m. Not Available. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. additional flexibility to manage provision and repair workstacks which has been made significantly more. Unhappy with Openreach work? Contact us. IMG_20231001_160647. For example, report Tuesday, clear Thursday. After two months ofIt is normally 3-5 working days but if a road has to be dug up then Openreach has to get permission from the local council and this is where theFor example, a 150 Mbps FTTP service will deliver an average speed of 150 Mbps wherever you are located. wrote: wrote: that's one of the questions I asked Openreach and they refused to answer, so thanks very much. I'm hoping somebody might be able to give me some advice on next steps, or if anyone can help put this in front of the right person at Openreach even better. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. BTnet fault reporting from BT Business. com Blue Light. IMG_20231001_161959. Here for You –. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. | Read 21,301-21,302 Reviews out of 21,302 Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Registered: 15-04-2016. Thanks for your post @Joebananas. Mobile costs may vary. chris6273. Turn the Openreach fibre modem's power off, then back on and wait 5 minutes for the Openreach fibre modem to attempt to reconnect. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. And we can. Ask for the leaflet quoting document number "PHME 87180". £9. You can contact Openreach to report damage to our network or raise any health & safety problems, such as: damaged underground cables (often caused by mechanical diggers. Nte swap will take five minutes. I have a fault that started in March, regular drops (from minutes to hours) and random speed, used to be 22Mbps now 4-15Mbps varies constantly. neither of these fault types are within Openreach’s ability to control. 8 r-500 that's Google's DNS. Follow our simple step-by-step instructions to get your problem sorted. 33 for each calendar day that the service is not repaired: Missed appointments: An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours’ notice. Connection - AAISP Home::1 80/20. even though there have been significant and long lasting impacts on Openreach and. On 13th Nov a car crashed into the telegraph pole outside ourA competitive tender process has resulted in Openreach choosing the monitoring and analytics firm EXFO to supply optical test heads and test access switching, as well as monitoring, to help support the rollout of their 1Gbps capable Fibre-to-the-Premises broadband ISP network across the UK. 8. wrote: Think openreach and sky need to communicate better with each other and the customer Unfortunately communication between Openreach and theirDo you agree with Openreach's 4-star rating? Check out what 21,050 people have written so far, and share your own experience. e. there is no connection. Speak to your trader directly first. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers. Mobile costs may vary. Off. If the fault is traced to that wiring then you are liable to receive a charge. 0800 671 045. Find out who to contact if you have a problem with your phone or broadband, if you discover damaged or stolen Openreach equipment or have a safety concern. . At present Openreach is already on-target to. Run a broadband speed test. Can anyone at Plusnet confirm that Openreach have got a "job card" to repair our line and when it's likely to be done. One of the sockets was a master. Guess what It has not been fixed phone line still dead. Appointments are available between 7am-6pm Monday to Saturday. Openreach have identified that we need a new line put in (very possibly because. e. Try your Broadband out and see what your speed is. Threatened me with charges if it was my fault and everything. time they may be waiting for an installation or repair. Download is approx 35Mbps (OK fo. Depending on the kit status lights and reset details. Delayed repair following a total loss of service . Technically, You Have Damaged Openreach’s Infrastructure. I got myself connected to TalkTalk fibre on 15 Aug. OpenReach define fix times as the number of Engineer Visit Hours (see below; Basic and Prompt options) within which they aim to resolve the fault; there is no guarantee. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . What work exactly is yet to be done, and what is the estimated finish date? Has this work actually been escalated? I see no Open. The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Popular Poster on 05-05-2020 03:58 PM. I am due to get Full Fibre installed at the end of the month (OpenReach engineer visit is booked) but due to the long distance between my property and the closest telegraph pole where the fibre cables are on my road, I can't see how the OpenReach engineer will actually get me connected unless the OpenReach team dig a long trench. | Read 20,381-20,398 Reviews out of 20,398Recent history teaches us that just because Openreach can’t spot a fault doesn’t mean to say the line isn’t still faulty and within Openreach’s realm to fix, which can also result in future engineer call-outs and nobody wants that. I just need to make this absolutely clear. Do you agree with Openreach's 4-star rating? Check out what 20,548 people have written so far, and share your own experience. The company employs 37,000 people. Proud member of the wokerati, though I don't eat tofu. If sky isThe regulator had already imposed requirements on the Openreach subsidiary to provide 90 days' advance notice of any conditional pricing arrangements to be offered to ISPs. Sometimes like has happened to the. 2. jpg 441 KB. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. BT engineer has installed everything on my side, but I have been waiting for Openreach to "fix a fault in their distribution network" for one month now - with no end in sight!! I call multiple times per week to get an update on the order, and each. The situation began after a one of Openreach’s underground cables developed a fault, which has apparently been complicated to fix. Zarjaz. Then call 999 as soon as it’s safe to do that. State it is a repeat of a known problem with a long history (I don't think they have access to this type of information unlike the actual support). mine) with the neighbour’s line and then ran for the hills. Message 1 of 9 (448 Views) Reply. Click here to start your speed testI'm afraid you lost me with some of the acronyms there. I am having problems working out where Openreach responsibility lies for a phone line. i checked all. . If after the master socket then it is your responsibility and would be chargeable if an Openreach engineer did it (entirely down to their report on the fault). Change your wireless channel - TalkTalk Help & Support Karl. Normally a few times a year OR are out to fix the line despite the fact. BT engineer has installed. Message 7 of 7. I'm also surprised that the fault is being treated. The fault is stated to be with my line and I don't need to be at home when OpenReach get off their gongas to fix it. Hi . Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12. | Read 21,301-21,302 Reviews out of 21,302Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. Guess what It has not been fixed phone line still dead. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Initially I was told the fault was external and would be fixed on Christmas Eve, then I was told that the. Why do ISP's have to pay openreach to fix faults? Surely that's all covered in line rental etc. 33 for each day, after the two working days, that the service isn't. Blinking (any) Do you agree with Openreach's 4-star rating? Check out what 5,639 people have written so far, and share your own experience. If they find faults, they have to pay for the repairs. Hi I have had a problem with a noisy line for some time now and to cut a long story short BT Openreach came yesterday to fix the fault. I had a fault on my line. i have been waiting a long time for help . | Read 20,961-20,974 Reviews out of 20,974Openreach’s limited public briefing states, “This PoC is to test changes to the current Network Adjustment process where it is identified that duct overlay is more efficient and cost effective than undertaking repair on spine duct” (Ofcom doesn’t currently require them to implement this, but they are using the PoC to assess its viability following feedback from. Overall Openreach is said to have installed. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. The following information is a guide for connecting the Openreach network to your home wiring. . It's not. Speak to your trader. 59 day after next, Monday to Friday, excluding Public and Bank Holidays. Howdy, Stranger! It looks like you're new here. You then say you have 36MbpsAll, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. BMW crash takes out the internet at The Willows. It seems we are still waiting for Openreach to get round to doing our line some 5 and a half weeks later. He told her that there was a utility strike on our line, somewhere in the footpath opposite our house. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Reply. If you report a fault on a Monday, you'll get £9. Watch our video to find out more. UK regulator Ofcom has issued rules that would require the firm to repair faults within two working days. Guess what It has not been fixed phone line still dead. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to. . No one called. I was to have fibre installed from Monday and nearly did until the bt engineer arrived to do it. i contacted talktalk but they have failed to help solve this problem. BT has confirmed that Openreach has escalated this to arrange a dig of the pavement to fix. Find out more. Once it gets to 3 repeat reports in a rolling 30 days it will get escalated and give the attending engineer more time to work on the issue and will go to more experienced engineers. If you're eligible, you can also contact us to ask for the application form. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. Many problems can be resolved by 'power cycling' your Openreach. Cost of Parts £--- Unknown Until Fault Fixed! Hourly Rate £104 up to and including any part of any hour. The first two said that the Openreach ticket was still in progress and promised to call me back within 30 minutes with an update on why it was taking so long. 49 per month per line; If your business is heavily phone or internet-based, we highly recommend that you choose one of our enhanced care level packages so that we can repair any problems and get you back up and running as soon as possible. If someone has helped give them Like. 2kWp system, SE facing, >1% shading, installed March 2019. Our engineers can help you with anything from installing your services to fixing a fault. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). 16 months and done f all to even attempt to fix it, even after we wrote to CEO at Openreach, how do you actually get Openreach to fix something like. Zen are another isp that may or may not use openreach infrastructure either way they are not going to show info relating to another isp. 15 per missed. . The BLUE cable shown is BT Openreach’s responsibility, and the RED part is yours. BTnet fault reporting from BT Business. The fibre cabinet is approx 400 metres fro. Fix a problem. Hi Brady All usual tests are clear and the router is in sync at 40mb with no errors. NOTE: I only provide help on the forums and NOT via PM. My FTTP installation was due to go live 15th July but has been delayed due to an underground fault. Openreach - how long to fix a fault. As h1xy said, if a nearby pole was hit by lightning and that’s when your internet went off, the most likely fault is a blown nte/hub. Flashing green. Fix times. Openreach failing to respond or fix fault. Here’s how you can fix poor workmanship: 1. Some ISPs weren’t particularly pleased. Openreach have identified that we need a new line put in (very possibly because another engineer took ours for another property) yet they have done nothing to fix the fault, save send 6 engineers to tell us the same. I have no choice. My service is called Fibre 35, it is not FTTP. 33 for the missed activation day (Wednesday), and another £9. Well time has told already - My broadband speed is now dropping away and the crackle is back. I am now on my 6th or 7th Openreach engineer as none of them can fix the issue. Level 4 Clear within 6 hours, any time of day, any. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. 14-10-2017 10:40 AM. All you can do is speak to the BT FTTP team 0800 587 4787. Solar PV 5. Hi beckyh81 I can only apologize for this ongoing issue. It is likely that the Openreach Engineer will disconnect your extensions to get the line working and raise a charge. Total Cost: +Vat Depending On how Long it takes and what parts are used Min Visit Charge £130. Level 4 Clear. the people affected need to keep reporting a fault to their respective ISPs and hopefully with the constant reported problems openreach may do something about the connection. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th AugustThese levels are defined by the response times of Openreach engineers to reported faults. Report after 13. My service is called Fibre 35, it is not FTTP. You can click my Broadband Speed Test to check the line in 30 seconds. Post 2 of 2. Thanks: 5. Hi Brady49Q1 Your fibre 35 service is in sync at 37mb and all tests are clear. I've just done all the speed tests I can and its reporting 51 mbps down/ 20 up. If real unlucky, the lead in to your property is borked, and will require replacing. That isn't surprising: you're not theirwrote: Lol just had a text from sky saying problem has now been fixed. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. If real unlucky, the lead in to your property is borked, and will require replacing. Hi beckyh81 I can only apologize for this ongoing issue. If you're eligible, you can also contact us to ask for the application form. It's not. The official line is that you must call in Openreach to fix it. All I have managed to find out is that it is an underground fault and Openreach have routed the fibre to the wrong place. Thanks to everyone involved in helping me get this sorted. Priority fault repair. They can also contact us to help them fix the issue. The last note was left on 04/05/2020 indicating that further dig work is required due to the location of the fault. Go to the fix. Apparently fixing it is going to be messy according to the engineer we had (New Manhole, possibly a new cable from the new Manhole to the external box on our premises) so I am curious; How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was. No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etc They also have pressure monitoring systems to detect possible E side cables failing . But every time I call they say it will be a week later, with conflicting. The following information is a guide for connecting the Openreach network to your home wiring. TalkTalk have been telling me that an OpenReach engineer is on the way but nothing happens. The line monitoring system allows you to track the performance of your broadband connection in terms of latency and packet loss. OK, we'll leave you to it, then. Ignore what the. Thank you so much Karl!About 4 weeks ago BT/Openreach identified an external fault under my pavement caused by a rival provider's team, who damaged Openreach infrastructure whilst laying their cable. By selecting Accept, you are agreeing to our cookies. £500K+ is less than what openreach charges so is a good price - not openreach's fault. The red LOS ( loss of signal ) basically means that there is no light being received, so no optical signal , this could be either a fault , or the service has never worked, if you had previous seen the green PON light lit , then that suggests a fault has developed , rather than the. chris6273. Mark as New; Bookmark; Subscribe. . We have had no broadband for over4 weeks now. All, I didn't suggest that TalkTalk was throttling its service, just that it seemed to be throttled as far as Netflix and, as I now mention, YouTube videos as well. Here for You –. Clear by 23. Level 3 Report 13. 0 Thanks All forum topics; Previous Topic; Next Topic;. Openreach’s performance is therefore critical to ensuring end customers do not receive poor quality broadband services. Openreach are taking sky for mugs and its the paying customer that goes without service. Hope you're back up and running soon. 1 Demand - Repair 18. Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. Before you start the conversation, be clear in your own mind what the problem is - and how you’d like it resolved. If we find a fault outside of your property, we may arrange a separate. Jan. Mortgage free July 2023 When the Openreach engineer visits they’ll have a record of which cabinet your line is going through on their phone. It's their responsibility to do anything necessary to fix the problem. I'm furious. Have you been phoning the FTTP TEAM 08005874787 as they should be able to understand and help you get openreach out to repair. The engineer turned up just before 08:30am on Monday and as is usually the case with engineers, was a polite, friendly, and knowledgable chap. The problem is that in every case I’ve had to go through very long-winded checks before the TalkTalk people have been willing to send out one of their own engineers, who only have the authority to check the situation inside the customers’ premises. First, TalkTalk don't throttle, so whatever your issue is, it isn't that. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. Please let us know if you do experience any further issues. Mind you it was worth it in the end, speed rose to 3. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. The majority of network faults, including plenty of major cable breaks, tend to be fixed within. By selecting Accept, you are agreeing to our cookies. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Openreach Repair Telephone Faults Cost Example: Updated 01/04/13. Chatterbox. That's £9. They’re an independent charity that gives people the power to speak up to stop crime 100 per cent anonymously. That. Openreach failing to respond or fix fault. 8 r-500 that's Google's DNS. The OpenReach engineer who came to complete the connection knocked on our door and talked to my wife. Home is where my books are. Working hours: Mon-Fri, 09:00-17:00 (exc. If you have found this solution helpful please tick this as the answer. If you have found this solution helpful please tick this as the answer. Openreach fix times v British Gas. Any faults related to your main phone. . Therefore, anything in this blog from this point on should be read as hypothetical. 33 for the full day you had. sicomplaints@openreach. Landline and fixed [or home] broadband providers offer a priority fault repair service for customers who depend on their telephone or broadband connection because of their disability and have an urgent need for a repair. My theory is that Openreach does not want to bothered fixing copper, something that will go away as FTTP arrives. The target for service maintenance level 2 is for us to fix a fault by 23:59 the working day after a communications provider reports it to us (Monday to Saturday, not including public and bank holidays). Saying he will be fixing the cabling today. So I called our provided (Sky)If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. e. Lol just had a text from sky saying problem has now been fixed. To cut a long story short the internal wiring all seemed fine but I noticed that any unconnected additional extension point (e. . The third agent said that the Openreach ticket was closed successfully eight days ago and has booked an engineer for tomorrow morning to come to fix the fault. Once it’s installed and breaks they won’t fix it for an indeterminate number of days, changing the. 131 Views. After a few visits I got an switched on Openreach engineer who checked each section of the line. Yes I know we are customers here but sky also monitor the postings. Broadband fails, how long before it gets as far as Openreach? Then how long before it gets fixed? My broadband basic info/help site - Domains, site and mail hosting - Tsohost. 9 million telephone poles and junction boxes across the UK. compensation will be due if you experience a total loss of service which isn’t fixed by 11. BT will run tests to try and identify the issue. In view of this, Ofcom has introduced a number of specific performance standards for line installations and fault repairs. Openreach Application Support Service Desk Escalation Contacts Level Name Telephone EmailFirst System 0800 085 1287 openreach. In contrast, a fibre broadband service delivering up to 74 Mbps close to the street cabinet may deliver a speed of 20 Mbps or less if you are situated a significant distance from the street cabinet. . 365 days a year. Each time I speak to customer services or the fibre team (0800 587 4787) I am told they are awaiting a response from Openreach and. Free from UK landlines. Message 1 of 8 Openreach not fixing my fault? What can I do? Go to solution I placed an order for FTTP back in early September. Edited by. LoL; 35Mbs and the OP thinks they're being throttled and still on ADSL. 2. It is with their Civils department as it requires a dig in the pavement. Openreach has today unveiled a “major” change to the pricing of their gigabit-capable Fibre-to-the-Premises broadband products, which aims to give UK ISPs not only cheaper services but also “long-term price certainty” through a series of new commitments. I guess as we are upgradingOpenreach plan to increase the wholesale price of their strongest maintenance level across almost all of their broadband and phone products (WLR, LLU, SOGEA and FTTC/P) for UK ISPs, although the change will mainly affect ISPs selling business packages with a stronger commitment to fault repairs. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. . The fibre cabinet is approx 400 metres fro. Hi smiddy1968 I've escalated your complaint over to our CEO's Office and a Complaints Manager will contact you to discuss this as soon as possible. Did the engineer arrive? Your fault ticket has not updated just yet. On Wednesday a tractor flail trimming hedges in our road sliced through the cable from an underground duct running up the telegraph pole supplying myself and a neighbour. According to In Your. 00, clear by 23. wrote: Lol just had a text from sky saying problem has now been fixed. Openreach, which is effectively responsible for maintaining BT ’s. I wanted to ask, do BT Openreach run any tests or advanced diagnostic tests prior to visiting my property? I don't mean prior to the appointment that day but run tests starting today through to the appointment day and if a fault is found, would they repair. Strange I post on here and 10 minutes later sky message problems fixed Well sky / openreach the problem has not been fixed. Between now and July 1, 2015, engineers must fix 70 per cent of fault repairs within one to two working days of notification — instead of less than two-thirds today. Let us know the result of the engineer visit, I suspect the engineer will need to work onOK, your post is a wee bit confusing. Call us for sales enquiries about. My Home phone line was not in use for a couple of year we were using MIFI Device. I, in pure frustration, asked PN to release me if the fault was not fixed - and this fault is not fixed. Re: Does openreach have a preemptive fault prevention progra [ re: Andrue ] [ link to this post ] No, but they have mountains of data where individual faults are located and cleared, and will direct work to repair/replace nodes/joints/ cables etcAnd don't forget that Sky Broadband is a cheaper end system and anyone relying on broadband due to wfh should have a plan B in place for this very scenario. 3 months down the line (no pun intended) , and as luck would have it I checked my bank statement today (Feb 20th 2019) only toOfcom’s 2016 Strategic Review deal with BT set out to resolve all this via an enhanced Duct and Pole Access (DPA) approach. I just need to make this absolutely clear. I have had a nightmare trying to get my broadband and phone services fixed since 17th December 2017 and I have had nothing but mixed messages about the problem. Sky on fttp do the same so one isp may not have faults whilst anotherIf FTTP follows the same principle as FTTC on copper, then I'd have expected a repair on Saturday under the "1-day M-Sat" service at minimum. repairing faults or relieving congested sections), delivered better rentals, improved information sharing (e. He said it would all be up and running in 48 hours. It is covered by "line rental etc" if the fault is unambiguously in the Openreach network system. If they have to dig up the road, Openreach have to obtain permission from the local authority. | Read 20,621-20,635 Reviews out of 20,635If you can, gather as much information as possible including any vehicle registration numbers. Hi, No the engineer did not show up. Yes I know we are customers here but sky also monitor the postings. Re: Fibre cable connector broken by builders - BT think they can fix remotely. The. I think that Openreach is trying to avoid to fix the real issues and trying to ride a dead Donkey so to say. . End users are not. The ISP did give me a refund of a month's subs over how long it was taking, even though it wasn't their fault. The cables connected to your modem and fiber optic terminal box or indoor optical outlet (the small white box attached to the wall) probably became loose. I have the name and number of the Openreach engineer who came to look and tried to get this fixed. The same day as I posted above. Delayed repair following a total loss of service 2. The exchange is St Annes (Lancsashire)Following a 14th visit (!) from Openreach (since Jan last year), the engineer has finally stated in his notes that he's provided a temporary fix and that a permanent one needs to be applied. Checked local council website they have no application for any road works Tobe carried out on the road upto 23rd March. Check out the options available from Openreach below: These levels are defined by the response times of Openreach engineers to reported faults. moving a line to a new DSLAM port) on Fi. The fault has now been reported and an engineer visit is 8n place for next Tuesday. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. How long is it likely going to take Openreach to fully fix a fault like this? I can't imagine it being very pleasant bearing in mind the pavement was resurfaced about 8 months ago. For example, in the face of rising fault levels for WLA services, Openreach has been delivering record levels of fault clears during 2020/21 with 18%. Telling them you’ve had issues in the past can’t hurt. So if a fault is reported to us on a Tuesday, we must fix it by the end. An engineer was booked for Monday morning. Every few days BT calls to say they are still waiting for a response from Openreach and that will call again in a few days. Thanks for your post @Joebananas. Telling them you’ve had issues in the past can’t hurt. After this, we’ll compensate you £9. Fixed! Go to the fix. £9. . Hi all, seems like I'm having the same issue. (committed) Sun 02-Sep-12 08:48:34. Change your wireless channel - TalkTalk Help & Support Karl. So PN released me. Openreach had to dig up our pavement again to get at the fault. New service: 07701407770. Post 2 of 2. Openreach. How long does it take for openreach to fix a fault outside my house I had engineer out today and they it a fault wirer We use cookies on our website. 20th August - Sky inform me that Openreach have ran into a delay and it won't be done until 24th August 24th August - Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be. BT have confirmed they have seen the intermittent issues -, but when they have visited (10 times) the service is normally ok. I have raised another fault today. 24 per missed. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in theMy wife didn't see anyone come out but at this point that doesn't matter. Openreach looks after 192 million kilometres of network cable, 110,000 green cabinets, and 4. A what3words address is being provided in almost half of all calls and a quarter of chats reporting damage to Openreach. But if your service isn't activated until Friday you'll be paid £18. And your postcode. jpg 396 KB. She tells me it will be another three business days.